Help us protect Louisiana's children. Report Child Abuse & Neglect: 1-855-4LA-KIDS (1-855-452-5437) toll-free, 24 hours a day, seven days a week
How to Contact DCFS
The Department of Children and Family Services is currently open, but we are not accepting visitors at any of our office locations at this time. DCFS instituted 100% remote work in its Orleans Region offices, and transitioned to reduced workforce on-site in other offices statewide. During this difficult period, we are committed to continuing to provide the services you rely on, although how we do that is changing.
We will immediately provide information regarding changes to our service delivery methods as they occur on this website. For now, because much of our staff is working remotely, we ask that you limit your inquiries to only those that require immediate attention. If necessary, you can contact us in one of the following ways:
- www.dcfs.la.gov/cafe (Existing Benefit Recipients)
- 1-888-LA-Help-U (1-888-524-3578)
- Main Office: (225) 342-7475
- Office of the Secretary: (225) 342-0286
- Child Abuse or Neglect Hotline: 1-855-452-5437
|Latest DCFS COVID-19 Update|
|03/30/20||Supplemental SNAP Benefits to be Issued to Many Louisiana Households
Many Louisiana households who received SNAP benefits in March will see an extra boost on their EBT cards on March 31, 2020, following a waiver from the USDA authorizing supplemental SNAP benefits to bring each household to its maximum allotment by size, in response to the coronavirus (COVID-19) pandemic. Other changes include suspended work requirements and the extension of April recertification deadlines.
|03/24/20||DCFS Child Support Enforcement Services Still Available
DCFS Child Support Enforcement staff continues to work even as office lobbies are closed to visitors and encourage non-custodial parents and employers to make payments electronically during the evolving coronavirus (COVID-19) pandemic.
|03/22/20||COVID-19 Guidance for Foster Parents
DCFS is committed to the safety of our children, families and our foster/kin caregivers. View the most up-to-date information about our response to COVID-19 and how that impacts the role of foster/kin caregivers.
Gov. Edwards Issues Statewide Stay at Home Order to Further Fight the Spread of COVID-19
Louisiana Gov. John Bel Edwards issued a statewide Stay at Home order that goes into effect at 5 p.m. Monday, March 23, to further fight the spread of COVID-19 in Louisiana. The order is set to expire at the end of the night on Sunday, April 12. The Governor will re-evaluate the need for the statewide Stay at Home order and other mitigation measures currently in place to determine if they need to be extended beyond April 12.
Louisiana Governor John Bel Edwards and U.S. Surgeon General Jerome Adams encourage everyone to take the necessary precautions to prevent the spread of COVID-19.
Coronaviruses are a large family of viruses, some causing illness in people and others that circulate among animals, including camels, cats and bats. Rarely, animal coronaviruses can evolve and infect people and then spread between people such as has been seen with recent outbreaks of MERS and SARS.
This is a rapidly evolving situation. Information will be updated on the Louisiana Department of Health's coronavirus response webpage as it becomes available.
Questions about Coronavirus?
- Call The Louisiana 211 Statewide Network by dialing 211. The network is available to accept calls 24 hours a day.
The Louisiana 211 Statewide Network provides multilingual services as well as information for people who are hearing impaired.
- Text the keyword LACOVID to 898-211 to receive text messages about the outbreak as the information becomes available.
Stress, Anxiety, and Emotional Support During Emergencies
Feeling stressed, anxious or depressed is common among human service clients, staff, and children during emergencies. The Disaster Distress Helpline is a 24/7, 365-day-a-year national hotline that provides immediate crisis counseling for people who are experiencing emotional distress related to any emergency. This toll-free, multilingual, and confidential crisis support service is available to all residents in the U.S. and its territories.
- Call (800) 985-5990
- Text TalkWithUs to 66746
- Visit http://disasterdistress.samhsa.gov
- Like Disaster Distress Helpline on Facebook
- Follow Disaster Distress on Twitter
|TTY for Deaf / Hearing Impaired:
Text Hablanos to 66746