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Coronavirus (COVID-19)

DCFS COVID-19 Response

How to Contact DCFS


The Department of Children and Family Services is currently open, but we are not accepting visitors at any of our office locations at this time. DCFS instituted 100% remote work in its Orleans Region offices, and transitioned to reduced workforce on-site in other offices statewide. During this difficult period, we are committed to continuing to provide the services you rely on, although how we do that is changing.

We will immediately provide information regarding changes to our service delivery methods as they occur on this website. For now, because much of our staff is working remotely, we ask that you limit your inquiries to only those that require immediate attention. If necessary, you can contact us in one of the following ways:

Latest DCFS COVID-19 Update
03/30/20 Supplemental SNAP Benefits to be Issued to Many Louisiana Households

Many Louisiana households who received SNAP benefits in March will see an extra boost on their EBT cards on March 31, 2020, following a waiver from the USDA authorizing supplemental SNAP benefits to bring each household to its maximum allotment by size, in response to the coronavirus (COVID-19) pandemic. Other changes include suspended work requirements and the extension of April recertification deadlines.
03/24/20 DCFS Child Support Enforcement Services Still Available

DCFS Child Support Enforcement staff continues to work even as office lobbies are closed to visitors and encourage non-custodial parents and employers to make payments electronically during the evolving coronavirus (COVID-19) pandemic.
03/22/20 COVID-19 Guidance for Foster Parents

DCFS is committed to the safety of our children, families and our foster/kin caregivers. View the most up-to-date information about our response to COVID-19 and how that impacts the role of foster/kin caregivers.

State of Louisiana Seal

Gov. Edwards Issues Statewide Stay at Home Order to Further Fight the Spread of COVID-19


Louisiana Gov. John Bel Edwards issued a statewide Stay at Home order that goes into effect at 5 p.m. Monday, March 23, to further fight the spread of COVID-19 in Louisiana. The order is set to expire at the end of the night on Sunday, April 12. The Governor will re-evaluate the need for the statewide Stay at Home order and other mitigation measures currently in place to determine if they need to be extended beyond April 12.

 

Louisiana Governor John Bel Edwards and U.S. Surgeon General Jerome Adams encourage everyone to take the necessary precautions to prevent the spread of COVID-19.



The Centers for Disease Control and Prevention (CDC) and the Louisiana Department of Health continue to closely monitor this outbreak.

About Coronavirus

Coronaviruses are a large family of viruses, some causing illness in people and others that circulate among animals, including camels, cats and bats. Rarely, animal coronaviruses can evolve and infect people and then spread between people such as has been seen with recent outbreaks of MERS and SARS.

This is a rapidly evolving situation. Information will be updated on the Louisiana Department of Health's coronavirus response webpage as it becomes available.



Questions about Coronavirus?

  • Call The Louisiana 211 Statewide Network by dialing 211. The network is available to accept calls 24 hours a day.

    The Louisiana 211 Statewide Network provides multilingual services as well as information for people who are hearing impaired.

  • Text the keyword LACOVID to 898-211 to receive text messages about the outbreak as the information becomes available.



Stress, Anxiety, and Emotional Support During Emergencies

Feeling stressed, anxious or depressed is common among human service clients, staff, and children during emergencies. The Disaster Distress Helpline is a 24/7, 365-day-a-year national hotline that provides immediate crisis counseling for people who are experiencing emotional distress related to any emergency. This toll-free, multilingual, and confidential crisis support service is available to all residents in the U.S. and its territories.

TTY for Deaf / Hearing Impaired:
1-800-846-8517
Spanish Speakers:
Text Hablanos to 66746

Related Information
Gov. Edwards Signs Proclamation Outlining Additional Measures Related to COVID-19 03/26/20
Gov. Edwards' COVID-19 Major Disaster Declaration Request Approved by President Trump 03/25/20
Gov. Edwards Requests Major Disaster Declaration for Louisiana to Combat the Spread of COVID-19 03/24/20
Gov. Edwards Reminds Louisianans that Stay at Home Order Takes Effect Tonight 03/23/20
Gov. Edwards Issues Statewide Stay at Home Order to Further Fight the Spread of COVID-19 in Louisiana 03/22/20
Gov. Edwards Thanks Healthcare Workers and Releases New PSA Urging Louisianans to Help Slow the Spread of COVID-19 03/21/20
Gov. Edwards Reminds the Public of Restrictions in Place to Fight the Spread of COVID-19 03/20/20
Gov. Edwards Leads Live Statewide Broadcast on Louisiana’s Response to COVID-19 03/20/20
Gov. Edwards: All Louisiana Parishes Eligible for COVID-19 Business Aid 03/19/20
Gov. Edwards Requests Temporary Changes to SNAP, CDBG, HUD and FEMA Programs in Response to COVID-19 03/18/20
Gov. Edwards Announces LA Wallet Will Waive Fee in Response to COVID-19 03/18/30
Gov. Edwards Requests SBA Economic Injury Disaster Loans for Orleans and Jefferson Parish 03/17/20
Gov. Edwards Expands Proclamation Aimed to Slow the Spread of COVID-19 in Louisiana 03/16/20
Gov. Edwards Announces Aggressive Measures to Prevent the Spread of COVID-19 03/16/20
Gov. Edwards Signs Executive Order Postponing Louisiana's Primary Election 03/13/20
Gov. Edwards Signs Proclamation Aimed to Slow the Spread of COVID-19 in Louisiana 03/13/20
Gov. Edwards Issues Statement on COVID-19 Legislative Contingency Plans 03/12/20
Gov. Edwards Declares Public Health Emergency in Response to COVID-19 03/11/20
Gov. Edwards Announces Confirmation of Two New Presumptive Positive COVID-19 Cases in Louisiana 03/10/20
Gov. Edwards Confirms Louisiana's First Presumptive Positive Case of COVID-19 03/09/20
Gov. Edwards Holds Unified Command Group Meeting on Coronavirus, Forms COVID-19 Task Force 03/02/20